LAT Terms & Conditions
LIFESTYLE ADVENTURE TRAINING MEMBER WAIVER
1. I am above the age of 18 or the legal guardian of a minor and give my consent for he/she to continue with Lifestyle Adventure Training.
2. I have answered the sign-up questions to the best of my knowledge and have not withheld any information
3. I have recognised and understand the physical demands I will be participating in during Lifestyle Adventure Training sessions and/or online ‘On Demand‘ Programs and/or LAT run events. I declare that I am physically fit and able to participate safely, and I have not been told otherwise by a medically qualified person. I further declare that I am not aware of any illness or condition that may affect my participation or put me in danger of injury or death.
4. I understand by agreeing and submitting this form I, my heirs, executors, and administrators release and discharge Lifestyle Adventure Training, its servants, agents or sub-contractors of all liability’s claims, damages, or costs which I may have against them arising out of, or in any way connected with, my presence at any of their sessions before, during or after. I have read carefully and understand the terms and conditions contained therein.
LIFESTYLE ADVENTURE TRAINING MEMBERSHIP TERMS & CONDITIONS
1. Memberships
(i) Weekly Memberships are created as *12-month terms. However, please note, there are no lock in periods or fixed term for any of our memberships. Please see section 3 for termination guidelines.
(ii) 10 Session Pass memberships are valid for 3 months from date of purchase. 3-month upfront memberships are valid for 3 months from the start of the membership. Holds will be considered and push the expiration date to reflect the number of weeks that the membership has been frozen. No Refunds will be considered for upfront membership cancellations. The funds may however be transferable to an alternate LAT membership or Sessions Passes.
(iii) There are no and will never be any set-up fees associated with any training memberships.
(iv) Program Creations are one off purchase (section i & ii) not applicable.
(v) 10 Session Passes are valid for one person only unless otherwise arranged with LAT Admin
(vi) Session Passes are transferrable during the valid 3-months of training. Please contact LAT to arrange this via info@lifestyleadventuretraining.com.au
2. Automatic Membership Renewal
All LAT memberships are set to automatically renew at the end of the membership term period. It is up to the member to contact LAT via phone or email to terminate the renewal or renegotiate the membership if so preferred.
3. Class Bookings/Late Cancellations
(i) Bookings: are required for each class/event. Bookings can be made via the Momence members app or by logging into Momence via the desktop login area.
(ii) Late cancellations: you have up until 2 hours before any LAT operated class to cancel your booking (12 hours cancellation notice must be given for Kula Yoga operated classes.) Any cancellations after the 2-hour mark will be considered a ‘late cancel’. A fee of $5.00 will be charged to your card/account if you are a ‘late cancel’ or a ‘no show’ for all LAT operated classes. All Kula Yoga affiliated classes will incur an $11 ‘late cancel’ or no-show fee.
4. Training Suspensions/Holds
(i) Membership suspensions are permitted. Suspension holds are required by 5pm Sunday prior to the week commencing but as much notice as possible would be appreciated. Unfortunately, suspensions for half a week cannot be granted due to pricing being created for a weekly package and billing is automatic on Monday mornings. Written notification (email) must be given to LAT info@lifestyleadventuretraining.com.au. *Please note: An SMS text message or verbal conversation to the LAT trainers is not a permitted method of suspension. Suspension fees applies as follows: A hold fee charge of $11 per each hold request. One week block minimum per hold request. Membership holds work from Monday to Monday for Weekly memberships. A maximum of 6 weeks hold per annum is permitted on all memberships and any holds thereafter will incur a fee of $11 per week.
(ii) Upon suspension the following action to your account will be taken: Weekly direct debit payments will be credited for the following week of training. If for example, you suspend for one week, your payment will be put on hold or if payment has already processed it will be credited towards your next week’s payment. Refunds will not be granted if all reasonable actions described above have not been undertaken by the client.
(iii) A serious injury that disallows you to continue training is not considered in the same way as a suspension period as described above. Therefore, you will not be charged until you are able to train again. Please keep us informed via email if such an occasion arises.
(iv) New year closure - during Christmas and the new year period LAT group personal training does not operate for up to a fortnight. During this period group personal training memberships are reduced to $19 per week allowing members to still have access to 24/7 gym and scheduled holiday workouts through the LAT app. If suspensions are requested during this period, they will be allocated to the available six weeks membership suspension per calendar year.
5. Termination/Cancellation of LAT *Memberships
For membership termination: 2 full membership weeks written notification (via email) is required for any active, meaning not currently on hold, memberships. If a membership is on hold and a cancellation notice is given. The membership will resume for 2 weeks before the membership ceases. Note: The 2 weeks’ notice period includes fees and must be paid for in full before the membership can be terminated. Please email info@lifestyleadventuretraining.com.au for any termination/cancellation requests
(i) *LAT Partner memberships: Upon a cancellation or downgrade of one of the LAT partners in the LAT Partners membership, the remaining partner will no longer be eligible to achieve the discount status and therefore will revert to the LAT Unlimited membership unless otherwise agreed upon with LAT.
6. Individual Personal Training
(i) Personal Training & 2 on 1 session cancellations will be honoured, and make-up sessions can be issued if the following is provided: a) Notice is given 24 hours prior to session time. Notice can be given by contacting by phone call or text (and confirmed) directly to your personal coach/trainer. If cancellations are made after the 24-hour cut-off period, it is at the discretion of the trainer to determine if a make-up session is possible.
Cancellation of one person in a 2-on-1 personal training session changes the fee structure. If notice is given prior to 24 hours as outlined above the single training participant is, then subject to the 1-on-1 personal training fee. If less than 24hours the non-training participant is still liable for their portion of the training fee.
7. Limitation of Liability
(i). You acknowledge and recognise the inherent risks of injury or ill health resulting from use of the Facilities and Services of LAT and our affiliate Recreation and Train Rec 24/7 Hampton (as well as various outdoor locations) and participation in exercise generally. It is recommended that you seek medical advice prior to commencing any exercise program.
(ii). To the extent permitted by law, you agree to release and indemnify us and our Related Entities for any loss or damage suffered by you in respect of any incident arising out of injury, loss, damage, or death caused to you or your property in any way whatsoever, except arising out of our reckless conduct.
8. Age Restrictions
(i). Except as otherwise specified in this agreement, you acknowledge and agree that under no circumstances are you permitted to bring children under 16 into the studio nor are you permitted to leave children unattended in the facility. We shall not be liable to you in any manner for any injury, loss or damage sustained because of your failure to comply with this clause and you agree to indemnify us and hold us harmless for any loss and damage we may suffer because of your breach of this clause.
(ii). If you are a Junior or Youth Member, you and your Parent/Guardian agree to sign and be bound by this Agreement and always comply with our “Membership Age Policy and Children in Gym Policy”, as varied from time to time.
(iii). To the extent permitted by law, you agree to release and indemnify us and our Related Entities for any loss or damage suffered by you in respect of any incident arising out of injury, loss, damage, or death caused to you or your property in any way whatsoever, except arising out of our reckless conduct.
(iv). You agree that you use the Facilities and Services at your own risk and responsibility whether supervised or not by staff.
9. Complaints Handling
Please submit any complaints via email to info@lifestyleadventuretraining.com.au
Please include all detail relating to your complaint. We will do all that is reasonably and practicably possible to assess the merits of the complaint and respond within a reasonable timeframe.
10. Privacy
a. We take your privacy seriously. We do not pass your information onto any other business. If you do not wish to receive email, SMS, or mail correspondence from us please let us know via email.
11. Security Surveillance
(i). You acknowledge that our studio affiliation Recreation/Train Rec 24/7 uses CCTV surveillance (in most cases, 24 hours a day) at the Club premises (except in bathrooms) and may have remote video or other guarding services.
(ii). This system is used for security purposes but does not guarantee against harm.
12. Any current promotion terms & conditions
LAT from time to time will have promotions (Instagram giveaways etc). These promotions will have separate t’s & c’s that are applicable to each promotion.
LIFESTYLE ADVENTURE TRAINING (LAT) TREKKING, TRAVEL & RETREAT TERMS & CONDITIONS
1. A non-refundable deposit is required at the time of booking. Upon Cancellation the deposit remains with Lifestyle Adventure Training as a ‘Lifetime Deposit’.
2. 2. Full payment of balance is required 90 days prior to departure.
3. If you cancel your booking 90 days or more prior to departure, a Lifetime Deposit will be held by LAT in accordance with these Terms, and the remainder of the payments made to the Tour Operator in respect of the cancelled product will be refunded. However, while your Lifetime Deposit amount remains the same future trip prices are subject to change.
4. If you cancel between 89 days and 45 days before the departure date, the Lifetime Deposit will be held by LAT in accordance with these Terms, an amount equal to 50% of the remainder of the payments made to the Tour Operator in respect of the cancelled Tour will be refunded.
5. If you cancel less than 44 days prior to the departure date of your expedition your Lifetime Deposit will be held by LAT in accordance with these Terms, and no further refund will be payable.
6. Full payment is due 90 days prior to the departure date. If you fail to pay by this date, you could lose your place on your chosen expedition and all monies paid will be forfeited.
7. For the avoidance of doubt, these Terms only apply to the booked expedition and associated land costs. They do not apply to International / Domestic Airfares or Insurance Policies purchased. Cancellation of these items are subject to Airline and Insurance Terms and Conditions.
LIFESTYLE ADVENTURE TRAINING (LAT) BLACK FRIDAY PROMOTION TERMS & CONDITIONS
1.This offer is available to non-current LAT members only.
2. This membership offer is for either:
a) A full 12-month membership term paid upfront at a 40% discount totalling $2028. Additional credit card fees apply. No cancellations or refunds. Transfer of membership to a non-current LAT training member is available.
b) An ongoing full 12-month membership term with weekly debits at a 20% discount. Total commitment is $2704. Additional credit card fees apply. Termination of the membership incurs a 50% cancelation fee for the remaining period of the 12-month membership. Two weeks’ notice must be provided for membership termination. Transfer of membership to a non-current LAT training member is available.
3. Both upfront and direct debit promotional memberships can be suspended for a maximum of 4 weeks. Minimum suspension periods are 1 week.
4. Once your promotional membership expires, a new membership agreement can/will be arranged if you wish to continue with a new LAT membership.
5. Lifestyle Adventure Training have the right to terminate the 12-month membership at any time.
LAT Direct Debit:
Momence uses a third-party Merchant, ‘Stripe’ to process all LAT’s transactions.
I/we acknowledge that the I/we are responsible for any debit card processing fees associated with Momence and Lifestyle Adventure Training and by agreeing to our terms and conditions you thereby agree to the t’s & c’s below.
See Stripe T’s & C’s Below:
Stripe ACN 160 180 343
DDR Service Agreement (Ver 1.3)
LAT uses Stripe as our direct debit merchant. By agreeing to LAT’s Terms and Conditions you acknowledge and agree that direct debit payments are managed and debited on behalf of us by a third-party billing agent, Stripe, and agree to pay the weekly and/or lump sum payment membership payments agreed in the membership sign up process.
I/We hereby authorise Stripe ACN 160 180 343 to make periodic debits on behalf of the “Lifestyle Adventure Training” as indicated on the attached Direct Debit Request (herein referred to as “the Business”).
I/We acknowledge that Stripe is acting as a Direct Debit Agent for the Business and that Stripe does not provide any goods or services (other than the direct debit collection services to me/us for the Business pursuant to the Direct Debit Request and this DDR Service Agreement) and has no express or implied liability in regards to the goods and services provided by the Business or the terms and conditions of any agreement that I/We have with the Business.
I/We acknowledge that the debit amount will be debited from my/our account according to the terms and conditions of my/our agreement with the Business and the terms and conditions of the Direct Debit Request (and specifically the Debit Arrangement and the Fees/Charges detailed in the Direct Debit Request) and this DDR Service Agreement.
I/We acknowledge that bank account and/or credit card details have been verified against a recent bank statement to ensure accuracy of the details provided and I/We will contact my/our financial institution if I/We are uncertain of the accuracy of these details.
I/We acknowledge that is my/our responsibility to ensure that there are sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date. Direct debits normally occur overnight, however transactions can take up to three (3) business days depending on the financial institution. Accordingly, I/We acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available, I/We agree that Stripe will not be held responsible for any fees and charges that may be charged by either my/our or its financial institution.
I/We acknowledge that there may be a delay in processing the debit if: -
(1) there is a public or bank holiday on the day of the debit, or any day after the debit date.
(2) a payment request is received by Stripe on a day that is not a banking business day in Queensland.
(3) a payment request is received after normal Stripe cut off times, being 4:00pm Queensland time, Monday to Friday.
Any payments that fall due on any of the above will be processed on the next business day.
I/We authorise Stripe to vary the amount of the payments from time to time as may be agreed by me/us and the Business as provided for within my/our agreement with the Business. I/We authorise Stripe to vary the amount of the payments upon receiving instructions from the Business of the agreed variations. I/We do not require Stripe to notify me/us of such variations to the debit amount.
I/We acknowledge that Stripe is to provide at least 14 days’ notice if it proposes to vary any of the terms and conditions of the Direct Debit Request or this DDR Service Agreement including varying any of the terms of the debit arrangements between us.
I/We acknowledge that I/We will contact the Business if I/We wish to alter or defer any of the debit arrangements.
I/We acknowledge that any request by me/us to stop or cancel the debit arrangements will be directed to the Business.
I/We acknowledge that any disputed debit payments will be directed to the Business and/or Stripe. If no resolution is forthcoming, I/We agree to contact my/our financial institution.
I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, a failed payment fee is payable by me/us to Stripe. I/We will also be responsible for any fees and charges applied by my financial institution for each unsuccessful debit attempt together with any collection fees, including but not limited to any solicitor fees and/or collection agent fee as may be incurred by Stripe.
I/We authorise Stripe to attempt to re-process any unsuccessful payments as advised by the Business.
I/We acknowledge that certain fees and charges (including setup, variation, SMS, or processing fees) may apply to the Direct Debit Request and may be payable to Stripe and subject to my/our agreement with the Business agree to pay those fees and charges to Stripe.
You appoint Stripe as your exclusive agent about the control, management, and protection of your personal information (relating to the Business and contained in this DDR Service Agreement). You irrevocably authorise Stripe to take all necessary action (which we deem necessary) to protect your personal information, including (but not limited to) prohibiting the release to or access by third parties without our consent.
You hereby irrevocably authorise, direct and instruct any third party who holds/stores keeps your personal information (relating to the Business and contained in this DDR Service Agreement) to release and provide such information to Stripe on our written request.
Credit Card Payments
I/We acknowledge that “Stripe” will appear as the merchant for all payments from my/our credit card. I/We acknowledge and agree that Stripe will not be held liable for any disputed transactions resulting in the non-supply of goods and/or services and that all disputes will be directed to the Business as Stripe is acting only as a Direct Debit Agent for the Business. I/We acknowledge and agree that in the event that a claim is made, Stripe will not be liable for the refund of any funds and agree to reimburse Stripe for any successful claims made by the Card Holder through their financial institution against Stripe.
Stripe will keep your information about your nominated account at the financial institution private and confidential unless this information is required to investigate a claim made relating to an alleged incorrect or wrongful debit, or as otherwise required by law. Further information relating to Stripe’s Privacy Policy can be found at https://stripe.com/en-au/privacy
I/We acknowledge that Credit Card Fees are a minimum of the Transaction Fee or the Credit Card Fee, whichever is greater as detailed on the Direct Debit Request.
I/We authorise:
a) Stripe to verify details of my/our account with my/our financial institution; and
b) my/our financial institution to release information allowing Stripe to verify my/our account details
*When signing up to join LAT in Momence you agree to all Lifestyle Adventure Training terms and conditions set forth in this document